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1 Purpose
2 Definitions
3 Responsibilities
4 Privacy Policy Statement
5 Applicable References

1 Purpose

Due to changes in data protection and the introduction of GDPR regulations. Introduction of this law gives individuals rights over how information about them is stored and used by organisations. This document defines how Signway Supplies (Datchet) Ltd will implement and manage this information.

2 Definitions

GDPR – General Data Protection Regulation
Personal data – information about a living individual which is capable of identifying the individual.
Processing – anything that is done with/to personal data including storage
Data Subject- person about whom personal data are processed
Data Controller – person or organisation who determines what and how data is processed usually this is a HR and IT function.

3 Responsibilities

Management – is responsible for taking the necessary actions to ensure that GDPR regulations are adhered to.

Quality Management – is ensuring that the policy remains compliant with the appropriate authorities and accreditations. Quality will conduct internal reviews to ensure compliance with the regulations.

Data Controllers – ensures that data is held and processed in compliance with the regulations.

4 Privacy Policy Statement

4.1 Information collection

Signway Supplies (Datchet) Ltd will collect information when you contact us for information, on our product and services. We will also collect information if you voluntarily complete customer surveys or provide us with any feedback on the products or services we provide.

4.2 Use of information

The information we collect about you will enable us to process orders and contracts and for account management reasons (this may be in electronic or paper format).
As part of account management process we may send your details and also use information from credit reference agencies and fraud prevention agencies. We will not share your information with third parties for marketing information.

4.3 Access to information and correction

You have the right to request a copy of the information that we hold about you. We may make a small charge for this service. If you would like a copy of some or all of the information please email or write to us at:

The Data Controller
Signway Supplies (Datchet) Ltd
Signway House
Stroudley Road
RG24 8UG

As we want to ensure that the personal information that we hold is accurate and up to date, we may contact you to amend, check, or remove information that is inaccurate.

4.5 Use of Cookies

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

4.6 What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website.

4.7 Changes to our privacy policy

We are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes to our Privacy Policy and publish any updates on this web page.

4.8 How long do we keep your data for?

Signways Supplies (Datchet) Ltd will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to continue to provide products and services , or for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide our products and services to you.

5 Applicable References